Asus ROG Ally Fingerprint Not Working | How to Fix It?

Asus ROG Ally is a powerful device known for its gaming performance and sleek design. However, like any advanced technology, it may encounter certain issues, such as the fingerprint sensor not working.

If you’ve recently faced this issue with your Asus ROG Ally, you’re not alone. Many users have reported problems with the fingerprint scanner, making it difficult to unlock their device quickly and securely.

In this article, we will explore the causes of this issue and provide a comprehensive guide on how to resolve the “Asus ROG Ally fingerprint not working” problem.

Asus ROG Ally Fingerprint Not Working

If you’re experiencing the “Asus ROG Ally fingerprint not working” issue, it can be frustrating, especially when you rely on the fingerprint sensor for fast, secure logins.

Fingerprint sensors are designed to offer convenience, but technical problems can prevent them from functioning properly.

Fortunately, you can try several troubleshooting steps to fix the issue and restore the functionality of your fingerprint sensor. This article will walk you through practical solutions that can help resolve this problem.

Common Causes for Asus ROG Ally Fingerprint Not Working

Before jumping into the solutions, it’s essential to understand what might be causing the fingerprint sensor to fail. Here are some common causes for the issue:

1. Outdated or Corrupt Drivers: One of the most frequent reasons for the fingerprint sensor malfunctioning is outdated or corrupt drivers. The drivers are responsible for communicating with the sensor, and if they’re not up-to-date or have become corrupted, the sensor may not work correctly.
2. Software Conflicts: Sometimes, other software on your device may interfere with the fingerprint recognition process. Conflicting software can block the sensor’s functionality.
3. Dirt or Obstruction on the Sensor: Dust, dirt, or other debris on the fingerprint scanner can prevent it from reading your fingerprint. Keeping the sensor clean is essential for its smooth operation.
4. Misconfigured Settings: Incorrect settings related to biometric authentication or the fingerprint feature may be a simple but overlooked cause of the issue.
5. Hardware Failure: Although rare, there could be an underlying hardware problem with the fingerprint scanner itself. If none of the above solutions work, this may be the case.

How to Fix Asus ROG Ally Fingerprint Not Working

Now that we know the potential causes, let’s look at some effective troubleshooting steps you can take to resolve the “Asus ROG Ally fingerprint not working” issue.

Clean the Fingerprint Sensor

The first and simplest step is to clean the fingerprint sensor. Dust and dirt can easily accumulate on the sensor, blocking its ability to scan your fingerprint correctly. Here’s how to clean the sensor:

1. Power off your device.
2. Use a microfiber cloth or a soft brush to gently wipe the fingerprint scanner.
3. Avoid using harsh chemicals or water, as these could damage the sensor.

After cleaning the sensor, test it to see if the issue persists.

Update Fingerprint Drivers

Outdated or corrupt drivers are a common cause of malfunctioning fingerprint sensors. To fix this:

1. Open Device Manager: Right-click the Start menu and select “Device Manager.”
2. Find Biometric Devices: Locate the “Biometric Devices” section and expand it.
3. Update Driver: Right-click your fingerprint sensor and select “Update driver.”
4. Search Automatically: Choose “Search automatically for updated driver software” and let Windows search for updates.

Once the driver update is complete, restart your computer and check if the fingerprint sensor is working.

Re-register Your Fingerprints

If your fingerprint sensor still isn’t working, it may be helpful to re-register your fingerprints. Sometimes, the original data can become corrupted or may not have been registered correctly. Here’s how you can re-register your fingerprint:

1. Go to Settings: Click on the Start menu and select “Settings.”
2. Navigate to Accounts: Go to “Accounts” and select “Sign-in options.”
3. Remove Existing Fingerprints: Under “Windows Hello Fingerprint,” click “Remove.”
4. Re-register Your Fingerprints: Click “Add a Fingerprint” and follow the on-screen instructions to re-register your fingerprints.

Re-registering your fingerprint may resolve the issue if the sensor wasn’t reading your fingerprint properly.

Disable and Re-enable Fingerprint Recognition

If re-registering your fingerprint doesn’t work, try disabling and then re-enabling the fingerprint recognition feature:

1. Go to Device Manager again.
2. Find Biometric Devices and locate your fingerprint sensor.
3. Disable the Device: Right-click the fingerprint sensor and select “Disable.”
4. Enable the Device: After a few seconds, right-click the device again and select “Enable.”

This can help reset the fingerprint sensor and fix any minor software issues causing it to malfunction.

Check for Windows Updates

Sometimes, the problem can be linked to an outdated operating system. Windows updates often contain fixes for various hardware and software issues, including problems with biometric sensors. To check for updates:

1. Go to Settings: Open the “Settings” app and click “Update & Security.”
2. Check for Updates: Click “Check for updates” and install any available updates.
3. Restart Your Computer: After the update is installed, restart your device.

Once your system is updated, test the fingerprint sensor again.

Reset the BIOS Settings

In rare cases, an issue with the BIOS settings can prevent the fingerprint sensor from working. Resetting the BIOS settings to default may help:

1. Enter BIOS: Restart your computer and press the designated key (usually F2, Delete, or Esc) to enter the BIOS.
2. Reset to Default: In the BIOS menu, select the option to “Reset to default settings.”
3. Save and Exit: Save your changes and exit the BIOS.

Your computer will restart, and you can check if the fingerprint sensor is working.

Check for Hardware Issues

If all else fails, there might be a hardware issue with your fingerprint sensor. In this case, it is recommended to contact Asus customer support or visit an authorized repair center.

FAQs

Conclusion

The Asus ROG Ally fingerprint not working issue can be caused by a variety of factors, including outdated drivers, dirty sensors, and software conflicts.

By following the troubleshooting steps outlined in this article, you can fix the issue and get your fingerprint sensor working again. If the problem persists, consider reaching out to Asus support for professional assistance.